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Purchasing and Licensing

Answers to frequently asked questions about purchasing and licensing our software.

• Are there monthly subscription fees with ComputerTime?

  No. When you purchase ComputerTime, you pay a one-time fee that allows you to ComputerTime for as long as you like.

  In addition, you get free updates as we improve the product and provide fixes.

  In the future we'll provided major additional, optional features, which will be Add-Ons. These may be purchased separately, depending if you need those new features.

  For example, you can purchase ComputerTime for a single computer. Then if you add additional computers to your home, you can purchase the Family Pack Add-On, and if you want to start limiting Internet time separately from computer time, you can purchase the Internet Add-on.

  Once these Add-Ons are purchased, you are entitled to use them for years. ComputerTime and it's Add-Ons are purchased for your use, they are not subscription-based.

• Are there difference between the Free Trial and the purchased product?

  The free trial contains all of the same features and works just like the fully purchased version.

  There is only one download for ComputerTime. If you haven't purchased it and it hasn't been activated, it will operate for a limited time of fourteen days.

  When you decide that you like the product and want to continue to use it, you'll purchase it from our website, and you'll receive a Product Key, which can be used to Activate ComputerTime and any Add-Ons that you have also purchased. When you enter the Product Key, you will no longer see the Trial window and you'll be able to enjoy ComputerTime without any restrictions.

  If you're trial has expired you can purchase ComputerTime

  You can even try it on multiple computers at the same time (especially when you're trying out the shared limits on your network). Just be sure to get the Family Pack when you purchase the software so that you can activate it on all of your computers.

• How can I activate ComputerTime without an Internet connection?

  Send us your serial number (the number that looks like SN-JJJJ-JJJJ-JJ and can be found on the Admin Logon window, at the top in the title bar of that window).

  You can send it via a support request and we will email you back an activation code that can be used in place of the Product Key to activate the software on that computer.

  Keep in mind, the serial numbers are different on each computer, so if you need to activate on more than one computer that is not connected to the Internet, please be sure to send us the serial numbers from each one.

  You may want to consider temporarily connecting those computers to the internet just so that you can activate them using your Product Key, and then disconnecting them. Running ComputerTime day-to-day does not require an Internet connection.

• Do I have to purchase a copy of ComputerTime for each computer in my household that I want to use it on?

  You should purchase ComputerTime with the Family Pack if you intend on using ComputerTime on more than one computer in your household. If you already purchased ComputerTime for a single computer, you can later purchase just the Family Pack for your other computers.

  Note that you use the same Product Key to active all of your computers.

• I can't find my Product Key. Can you help me?

  You can open ComputerTime Admin on any of the computers that you have previously activated ComputerTime on, and on the Help menu, select "About ComputerTime…" to see your Product Key.

  If you had to reinstall ComputerTime and you don't have an activated copy, send an email request to support from the same email address you purchased ComputerTime and we'll look it up for you.

• I have purchased the ComputerTime Family Pack. How do I install ComputerTime and activate the other computers in my household?

  Install the trial version of ComputerTime. When the Trial dialog appears, click the Activate button. Then enter the Product Key you received at time of purchase. Repeat these steps for each computer in your household using the same Product Key.

• Can I transfer my license to a new computer?

  In most cases, you should be able to uninstall it from the old computer, and then reactivate with your Product Key on the new computer

  If you have a problem activating it, contact support and send us your Product Key, and we can look into the problem and make sure that our activation server will let you activate ComputerTime with the Product Key.

• How do I uninstall ComputerTime?

  Click the Windows Start button, then click All Programs, then click ComputerTime and finally select Uninstall ComputerTime.

  Note that to uninstall ComputerTime, you must enter the ComputerTime Admin password that you set during installation. This is to prevent people from getting around the limits you have set.

• What versions of Windows is ComputerTime compatible with?

  Windows XP, Windows Vista (32 and 64 bit), and Windows 7 (32 and 64 bit)

How To Use

Answers to frequently asked questions about how to use our software.

Solutions to Common Issues

Answers to frequently asked questions about common issues encountered with our software.

• How do I reprint my list of Time Tokens?

  You cannot reprint it, however, you can simply create a new set of Time Tokens.

• Does ComputerTime require a certain type of Windows user account, such as an Administrative account, to run?

  No particular type of Windows account is required to run ComputerTime. However, it is recommended that a Windows "Limited" account be used, as recommended by Microsoft. Read more on Microsoft's site here:
  How the right user account can help your computer security

• How do I reinstall and activate ComputerTime if I had to reformat my hard drive and/or reinstall Windows?

  You can simply download and install the trial version of ComputerTime from our web site. After installation, the Trial dialog will appear. Click the Activate button and enter your ComputerTime Product Key.