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SoftwareTime

Support

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We're here to help! Our support team is very knowledgable and responds quickly. The best way to reach us is via email.

Try This First

If you lost your Product Key, have it emailed to you.

If you are having problems, you may be able to resolve the issue by using one of the following suggestions or resources:

  • Reboot the computer and see if that solves the problem.
  • Update to the latest version of ComputerTime.
  • Frequently Asked Questions (FAQ)
  • Support Forum
  • Check the "Troubleshooting" section of the Admin Help.
  • Update your anti-virus software and run a complete scan.
  • Try one of the free anti-spyware programs available on the Internet.

Contacting Support

There are two ways to contact support, one way sends us your log files and the other does not.

Submit Request Using ComputerTime Admin

Note: We receive your log files which helps us diagnose the problem.

  1. Open ComputerTime Admin and on the Help menu select Customer Support.
    Customer Support dialog
  2. On the Customer Support dialog, click the Request Help button.
    Customer Support menu
  3. Fill out the support form that appears. Be sure to enter a descriptive Subject and provide as much detail as possible in the Description.

Submit Request Below

Note: If you have ComputerTime running on your computer, see the instructions above because by using the form below, we will not receive your log files which may be helpful in diagnosing your problem.

If you prefer, you can also send an email to instead of using the form below.

Your Email:
Retype Email:
Subject:
Description:

We love details!